Processing Time

• All orders are processed within 2–4 business days (Monday through Friday, excluding holidays).

• During periods of high order volume, such as product launches, sales, or promotions, processing times may be slightly extended. We work diligently to ship every order as quickly and accurately as possible.

Shipping Methods

• We primarily ship through UPS and USPS, depending on the weight, size, and destination of your package.

• You may select your preferred carrier at checkout, provided multiple options are available.

Tracking Information

• Once your order has been packed and labeled, you will receive an email confirmation containing your tracking number.

• Tracking updates may take up to 24 hours to appear after the shipping label has been created.

• If you cannot find your tracking email, please check your spam or junk folder before contacting us.

Damaged, Missing, or Lost Packages

All orders are thoroughly inspected before leaving our warehouse. If your package arrives damaged or contains missing items, you must contact us within 24 hours of the confirmed delivery time.

• To File a Claim: Email cosmeticosalpormayorla@gmail.com and include:

  • Your order number.

  • Clear photos of the damaged items and the shipping box.

  • A brief description of the issue.

• Route Package Protection: If you purchased Route Package Protection at checkout, file your claim directly through Route for faster processing.

• Liability: We are not responsible for packages that are lost, stolen, or damaged once the carrier marks the order as "Delivered."

Address Accuracy

• Please verify that your shipping address is correct before completing your purchase.

• We are not responsible for delays or additional charges resulting from incorrect or incomplete addresses.

• If an order is returned to our facility due to an address error, the buyer will be responsible for the cost of reshipping the order.

Local Pickup (By Appointment Only)

• Customers who select local pickup at our facility (9160 Norwalk Boulevard, Santa Fe Springs, CA 90670) will receive a "Ready for Pickup" notification once their order has been prepared.

• Orders must be picked up within 7 business days.

• Orders not picked up within this period will be returned to inventory and subject to a 30% restocking fee (updated to ensure strict consistency with the store's general policy).

International Shipping

• We currently ship primarily within the United States.

• For inquiries about international wholesale shipping, please contact our support team at cosmeticosalpormayorla@gmail.com to request a customized shipping quote.