Returns, Cancellations & Claims
RETURNS, CANCELLATIONS & CLAIMS POLICY
Returns & Exchanges
Generally, all wholesale sales are final, and we do not accept returns or exchanges. In exceptional circumstances, we may authorize a return at our sole discretion.
-Authorization: Written authorization must be obtained before any merchandise is returned. Sending merchandise back without prior authorization does not guarantee acceptance or a refund.
-Return Shipping & Fees: The customer is responsible for the cost of returning merchandise. Approved returns are subject to a 30% restocking fee after inspection.
Order Changes & Cancellations
Please carefully review your entire order before submitting payment.
-Changes: Due to our fulfillment speed and high volume, we cannot guarantee changes (replacements, quantity updates, or product exchanges) once an order is placed.
-Cancellations & Restocking Fee: If you choose to cancel a paid order after payment has been processed and prior to shipment, a 30% restocking fee applies. We appreciate your understanding—this policy allows us to maintain product quality, operational efficiency, and fair pricing for all of our customers.
Claims (Damaged or Missing Items)
Our claims policy is valid for 24 hours from the carrier’s confirmed delivery time. Please inspect your order immediately upon arrival. After this 24-hour window, we are unable to investigate or process any claims.
-Documentation: Customers must provide photos and videos of the shipping carton, shipping labels, merchandise, and packing materials to process the claim and ensure a prompt resolution.
Lost, Stolen, or Misdelivered Packages
-Shipping Package Protection: We strongly encourage purchasing Shipping Package Protection at checkout to safeguard shipments against lost, stolen, or misdelivered packages.
-Responsibility: Once an order has been correctly shipped to the provided address and transferred to the carrier, shipping-related incidents are handled according to the carrier's or shipping protection claim process. Flawless Beauty Wholesale is not responsible for lost packages.