Contact Information and Business Hours

• Email: cosmeticosalpormayorla@gmail.com

• Address: 9160 Norwalk Boulevard, Santa Fe Springs, CA 90670

• Business Hours: Monday–Friday: 9:00 a.m. to 5:00 p.m. | Saturday and Sunday: Closed

Claims (Damaged or Missing Items)

Our claims policy is valid for 24 hours from the delivery time confirmed by the carrier. Please inspect your order immediately upon arrival. After this period, we will be unable to investigate or process any claims.

• Required Documentation: To assess the issue and ensure a prompt resolution, customers must provide photos and videos of the shipping box, shipping labels, merchandise, and packing materials.

Return and Exchange Policy

As a general rule, all wholesale sales are final, and we do not accept returns or exchanges. Under exceptional circumstances, a return may be authorized at our sole discretion.

• Authorization: Written authorization must be obtained before returning any merchandise by contacting us at cosmeticosalpormayorla@gmail.com. Sending merchandise back to our Santa Fe Springs address without prior authorization does not guarantee acceptance or a refund.

• Return Shipping: Customers are responsible for all return shipping costs.

30% Restocking Fee

• Approved Returns: Returns exceptionally approved by our team are subject to a 30% restocking fee following inspection.

• Order Cancellations: If you decide to cancel an order that has already been paid for after payment has been processed but before the order ships, a 30% restocking fee will apply.

We appreciate your understanding. This policy allows us to maintain product quality, operational efficiency, and fair pricing for all our customers.

Order Changes

Please carefully review your entire order before submitting payment. Due to our fast processing times and high order volume, we cannot guarantee order changes (including substitutions, quantity adjustments, or product changes) once an order has been placed.

Exceptions / Non-Returnable Items

Please note that certain product categories cannot be returned under any circumstances, including as an exception. These include perishable goods, customized products, personal care items (such as beauty products), hazardous materials, flammable liquids, and gases. We also do not accept returns on sale items or gift cards.

Lost, Stolen, or Misdelivered Packages

• Route Package Protection: We strongly recommend purchasing Route Package Protection at checkout to safeguard shipments against lost, stolen, or misdelivered packages.

• Liability: Once an order has been properly shipped to the address provided and handed over to the carrier, shipping-related incidents are handled according to the carrier's claims process or the applicable shipping protection policy. We are not responsible for lost packages.